Privacy Policy

1. Overview

Coal Dust Union ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using this website or placing an order, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly when you place an order, create an account, contact us, or sign up for marketing communications. This includes your name, email address, shipping address, and payment information.

We also collect information automatically when you visit our site, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected through cookies and similar tracking technologies.

3. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to improve your experience, analyze site traffic, and deliver targeted advertising. By continuing to use this site, you consent to our use of cookies in accordance with this policy.

We use the following types of cookies and tracking tools:

Essential cookies — Required for the site to function. These cannot be disabled.

Analytics cookies — We use Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymous. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Advertising cookies — We use Facebook Pixel to measure the effectiveness of our advertising and to deliver relevant ads on Facebook and Instagram. This involves collecting data about your activity on our site and sharing it with Meta Platforms, Inc. You can manage your ad preferences through your Facebook Ad Settings.

Marketing cookies — We use an email marketing platform to send promotional communications to subscribers. If you subscribe, your email address and name are stored with our email provider.

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

4. How We Use Your Information

We use the information we collect to process and fulfill your orders, communicate with you about your purchases, send marketing communications you have opted into, improve our website and product offerings, deliver targeted advertising, and comply with legal obligations.

5. Sharing Your Information

We do not sell your personal information. We share your information only with third-party service providers who assist us in operating our business — including payment processors, fulfillment and shipping providers, analytics platforms, and email marketing tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law or to protect the rights, property, or safety of Coal Dust Union or others.

6. Email Marketing

If you opt in to receive marketing emails, we will send you promotional communications about our products, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. Unsubscribing from marketing emails does not affect transactional communications related to your orders.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account, processing transactions, and complying with legal obligations. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, withdraw consent to data processing, opt out of targeted advertising, and lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at contact@coaldustunion.com. We will respond within a reasonable timeframe.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

12. Contact

Questions or concerns about this Privacy Policy can be directed to us at contact@coaldustunion.com.